1. Order Processing

Orders placed on our foreign trade independent website are processed within 2-3 business days, subject to availability and payment verification. We strive to ship all orders as quickly as possible, but please allow for reasonable processing time.

2. Shipping Methods

We offer various shipping methods depending on your location and the urgency of your order. Shipping costs and estimated delivery times will be displayed during checkout. You can choose the shipping method that best suits your needs.

3. Tracking Information

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment online.

4. Shipping Delays

Occasionally, due to unforeseen circumstances, there may be delays in shipping. We apologize for any inconvenience this may cause and will do our best to keep you updated on the status of your order.

Return Policy

1. Return Eligibility

Returns are accepted within 30 days of receipt of the product, provided that the product is in its original packaging, unused, and in the same condition as it was received. Customized or personalized products are not eligible for return.

2. Return Process

To initiate a return, please contact us at [email protected] with your order number and reason for return. We will provide you with a return authorization number and the necessary instructions to proceed with the return.

3. Refunds

Once we receive and inspect the returned product, we will issue a refund to the original payment method. Please note that shipping costs for returns are the responsibility of the customer. Refunds may take up to 7-10 business days to process.

4. Exceptions

Returns due to defects or errors made by us will be refunded in full, including shipping costs. Please notify us immediately if you receive a defective or incorrect product.

Contact Information

If you have any questions or need assistance with shipping or returns, please feel free to contact us at [email protected] or through the contact form on our website. We are happy to help!